![]() maybe it the progress bar is broken so it only looked like it had finished when it really had not. I let it sit, came back about 2 hours later, and all the activations were now on my iLOK, including my PT11 package. Fix: If you have BitDefender installed, it must be uninstalled (that. With no success, I continued to try to resync my iLOK which showed "0" activations. Symptom: When you run the iLok License Manager, it reports Server Connection Error. Download and install the free app from the manufacturer website at. Like you, I noticed iLOK fixed the flag that was calling for my surrendered licenses. Your iLok licenses are managed through a free app called iLok License Manager. Hopefully tomorrow will bring some more results! (PS I did not confuse my 30 day trial activation with my popper one, as one said expires in 30 days and the one I have just activated has no expiration date and does not say trial, just saying) I have not yet tried to open PT11 with the new activation because I downloaded the 30 day trial and installed PT11 again, I had even further problems with opening PT11 but as far as the activation, it seems to have slight progress!! I had the problem when I surrendered my old PT10 activation it would not let me activate my PT11 activation because I had nothing to surrender, but when I checked it again later in the night the surrender flag had gone on my PT11activation and it allowed me to activate it onto my iLok. UPDATE - I just checked my iLok manager and it looks like they have fixed the problem (for me anyway) so I would suggest taking another look at your own and seeing if it has been solved. It is fully featured and will keep you up and running whilst you sort this out. If it still doesn’t work, there is a more advanced troubleshooting procedure to try. Uncheck the box labeled Use a proxy server for your LAN. If you can't solve it : get a 30 day trial license. Choose the Connections tab and click the LAN settings button. ![]() See if it has a little grey flag next to it. I would try to see if you can spot the PT10 license in your acct somewhere. All expired licenses will be moved to your account. Verify that all expected licenses are now seen on your iLok, or in some cases, a license may be in your account instead of on the iLok. Windows: For Windows, use the Add/Remove Programs to do the uninstall. This may take some time, especially for a first generation iLok.ħ. Mac: The Mac License Support installer has a handy Uninstaller you can run. The progress bar may flicker and at some points it may look like nothing is happening but you need to wait for the confirmation that the process is finished. Click the "Sync/Repair" link, and wait until the process completes. ![]() Double-click the plugged in iLok in the left-hand location column to open the Details Pane.Ħ. When the initial operation is finished, sign in.ĥ. If you see "operation in progress" immediately upon launching, wait until the message clears before signing in. ![]()
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